If you click 'forgotten password' on the log in page, you should receive an email to the address used to set up your account with instructions to reset your password. If this was not received, try again with a different browser, and preferably also a different device. Due to privacy and safety concerns, our site is not optimised for Internet Explorer, so your emails may not come through while using this browser.
If you have tried the steps above and still haven't received an email to reset your password, feel contact our customer care team here and they will be happy to help you out.
Can't find the answer you're looking for? Get in touch with our customer care team here.