Our ticketing partners may give us a link for you to redeem your tickets once you have booked on our site. You will receive a booking confirmation PDF from us - the link to redeem your tickets (and comprehensive instructions) is in this PDF.
If the page is not working, please try these three things before contacting our customer service team.
- Copying and pasting the link, not clicking on it (clicking on the link can alter it).
- Following the instructions precisely and checking the webpage thoroughly.
- Contacting the ticketing partner's customer service (the link to their website should be in your PDF confirmation) as they are the best people to help.
If you have tried these things, please contact our customer care team here and they will do their best to help you. Please remember that we can not control or fix errors on a third party website, but we will do our best to get the issue resolved by our ticketing partner.